Case study: Medication Reminder
The product: Medication Reminder
Medication Reminder is medical support organization. The organization needs a tool that helps users to remember to take their medication as well as reorder them on schedule. Medication Reminder’s primary target users include anyone struggling to remember to take medications.
Project duration:
February 2023 to March 2023
Project overview
The problem:
39% of patients on prescription medications simply forget to take their meds and 20% did not renew their scripts on time.
The goal:
Design an app as well as a responsive website to allow users to reorder their medications on time as well as be reminded daily to take their medications.
My role:
UX Designer leading the app and responsive website design from conception to delivery
Responsibilities:
Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, iterating on designs, determining information architecture, and responsive design.
Understanding the user
User research: summary
I conducted interviews to get a better understanding of the users. Going into the research, I assumed that most people would remember to take their medications on time. Research revealed however that 60 % of users interviewed often forget to take their medications. I used the information gathered to create an empathy map. A primary group identified were individuals under doctors orders to take prescription medicine.
The research revealed that users wanted to be reminded to take their medications. They also wanted a friendly reminder when to reorder their medications as well.
User research: pain points
They need a way to be reminded to take their medications on time
They need an easy way to be able to reorder their medications that are running low
They need a website and or an app to help them remember both.
Starting the design
Paper wireframes
The idea was to come up an app design, that addresses the users pain points. Remind the user to take their medications and to reorder their medications also. Both reminders were addressed in the initial design.
Digital wireframes
The initial design of the medication reminder app created based on concepts from the ideation phase. The apps design is centered around reminding users to take their medication and for them to reorder low quantity medications.
Low-fidelity prototype
This low-fidelity prototype was used for usability testing. It demonstrated the main user flow of reminding the user and offering the ability to reorder medications as well.
View Medication Reminder low-fidelity prototype
Usability study: findings
Round 1 findings:
Users want to be reminded when to take their medications
Users want to be reminded when to reorder their medications
Usability study: findings
Round 2 findings:
People want an easy way to add new medication reminders to the list.
People want an indicator to know when to reorder their medications.
Refining the design
Mockups
The insights from the usability test were used to make changes to provide a better user experience. They can clearly locate the button to add a new reminder to the schedule.
Before usability study
After usability study
Mockups
This small but necessary change was to add wording to direct users on what to do on this page to complete the user flow
After usability study
Before usability study
High-fidelity prototype
The high-fidelity prototype with the changes made based on the usability study. This demonstrates the main user flows.
Responsive designs
The design process included sizing for mobile, tablet and desktop screen sizes. The designs were optimized to fit and provide a similar experience.
Going forward
Takeaways
Impact:
A quote from a user that saw benefit in the Medication Reminder app. “I definitely feel that this will be beneficial because I always seem to forget to take my medications, yet alone reorder them”
What I learned:
I learned that research was able to help me uncover a lot about this process. It is important to take the feedback you receive and build up on it. These are key to coming up with usable solutions.